Help keep our pet‑friendly spaces safe and enjoyable for everyone!

To maintain a welcoming environment, pet owners are required to comply with the following rules and operational guidelines when bringing pets into the mall.

1. Permitted Pets

Pets permitted in the mall include:

• Cats
• Small and Medium‑sized Dogs under 20kg, in accordance with the list below:

Dog Size Criteria:

• Pets are required to be fully vaccinated, and owners should be able to present vaccination records if requested.
• The mall reserves the right to refuse entry to any pet showing signs of illness, skin conditions, or behavior unsuitable for the mall environment.

2. Animals Not Permitted

For the safety and comfort of all customers, aggressive or dangerous breeds, or similar breeds are known for aggressive behavior are not allowed.

3. Mall Pet Amenities

To support pet owners, the mall provides:

• Pet‑friendly elevators. Owners are encouraged to park near designated lifts.
• Pet bins are located at Basement 1 and Level 1.
• Complimentary pet carriers and strollers, available at the Information Counter (Basement 1), on a first‑come, first‑served basis.
• Pets must be hand‑carried from the car park to the Information Counter.

4. Before You Visit

Pet owners are encouraged to:

• Ensure pets are well‑socialized and comfortable in public spaces.
• Prepare essentials such as waste bags, water, treats, and a carrier or stroller.
• Check individual store pet policies, as participation may vary by tenant.

5. While at the Mall

• Pets must always be controlled and supervised by their owners.
• Pets must remain in a carrier or stroller with cover and must not be taken out of the carrier or stroller in any area of the shopping mall. In addition, pets must be kept under control with a leash throughout their stay in the shopping mall, including in pet-friendly areas.
• Pets must not be left in any area without the owner's direct supervision and immediate control.
• Follow designated pet‑friendly areas and all instructions from mall staff.
• Pet facilities and designated pet areas must only be used for their intended purpose and in a responsible manner.
• Pets may only use designated pet elevators.

• Pets must not be placed on restroom basin counters.
• Pets are not allowed in children's play areas, nursing rooms, or other restricted areas designated by the mall.
• Owners must ensure their pets do not pose any safety, hygiene, or nuisance risks to other customers, mall property, or mall operations.

6. Cleanliness & Courtesy

• Owners must clean up after their pets immediately and dispose of waste properly at pet bins.
• Pets are strongly encouraged to wear pee pad while inside the mall.
• Excessive noise, aggressive behavior, or disruptive actions will not be tolerated.
  
• Please be considerate of other shoppers who may not feel comfortable around pets.
• Owners are expected to take immediate action if their pets exhibit unsafe or disruptive behavior, including removing the pet from the premises if necessary.

7. Stores & Restaurants

• Stores and restaurants may implement their own pet policies.
• Each store’s policy applies to its premises only.
• Please look for the “Pet-Friendly” sticker to identify participating stores.
• Even in pet-friendly stores, pets must remain inside closed carriers or strollers.

8. Comply with the law

• Pet owners are required to comply with all applicable laws and regulations relating to animal control, public safety, and disease prevention when bringing pets into the mall.