T&Cs

Applicable from 08th March 2019.

Last updated on 13th June 2019.


1. REWARDS+ MEMBER REGISTRATION AND BONUS POINT ACCUMULATION


- To become member of Rewards+ loyalty program, customers need to download Rewards+ app on App Store or Google Play and sign up account.

- To accumulate bonus points, members click "Scan receipt" section on Rewards+ app.

- The Rewards+ app is compatible with mobile phones having Android 7.0 or iOS 10.3 or later.

 

2. SCANNED RECEIPTS


- Receipts must be from VND50,000 and issued by stores at Estella Place.

- Receipts must be scanned within 07 days from the receipt date.

- Spending will be recorded into members’ account within 10 days. However, the confirmation on points accumulation can be deferred if receipts submitted by members require further verification.

- Receipts from event spaces are not accepted.

- Handwritten and duplicated receipts are not accepted.

- Bank slips (from spending by credit/debit cards) are not accepted.

 

3. MEMBER TIERS AND GIFTS FOR MEMBERS


Based on accumulated spending amount, members upgrade tiers:

‐ Silver: Less than VND50m

- Gold: From VND50m - Less than VND200m

- Platinum: From VND200m

With each tier, members will receive gifts respectively:

 

- Gold: 01 gift card valued VND200,000 on birthday and 01 gift card valued VND200,000 when upgrading from Silver to Gold.

- Platinum: 01 gift card valued VND500,000 on birthday and 01 gift card valued VND200,000 when upgrading from Gold to Platinum.

Note: To redeem gifts, members have to present their IDs / Passports with app member code at Estella Place Information Counter, Level 1 or Level 4, 88 Song Hanh, District 2, Ho Chi Minh City.

 

4. BONUS POINT GIFT CARDS


- Members will redeem bonus point gift card valued VND200,000 with every 200,000 bonus points.

- Bonus point gift cards will be used for payments at retail stores of Estella Place excluding some special shops.

- Gift cards cannot be used for cash withdrawal.

 

5. BONUS POINT CONVERSION RATE


Based on stores, areas and categories' receipts, members will receive bonus points after successful accumulation.

- Annam Gourmet: 0.4%

-TopTen, Diamond World, Precita, TTGems, tiniWorld, Anne Hill, Legend Art, Top Art, BB Wellness, Viet Robot : 0.2%

- Timezone, Singapore Mathematics, Apollo English: 0.1%

- OVS, Old Navy, Mothercare, Parfois, Ownday, Levi’s, Sonder Living: 0.5%

- Other retail shops excluding Bamboo Nail & Spa, Hanh Phuc Clinic: 1%

Note: Accumulated bonus points will be converted from each receipt, point accumulation from combination of many receipts is not allowed.

 

6. POINTS’ POLICY


- Members’ accumulated points will remain valid as long as they are active within 12 months from their last transactions.

- For Silver members, there is no time limit to point accumulation to earn higher tiers, provided that members are active within the 12 months’ cycle.

- For Gold and Platinum members, their tiers will be reviewed and downgraded if they do not achieve qualifying spending amounts requested for respective tiers in 12 months from the month they earn their gold or platinum memberships.

 

7. GENERAL


- All qualified individuals from 15 years old are entitled to apply for Rewards+.

- Rewards+ is applicable to individual participants only (not groups).

- Estella Place will not be responsible for any technical failures/interruptions, downtime, internet accessibility problems, incomplete or inaccurate registration information, or other errors of any kind that may affect your usage of the Rewards+ program.

- Estella Place shall not take any responsibility in the event of any inaccurate or misleading information from customers during membership.

- Rewards+ reserved the right to reject, void, amend or cancel accumulated points, benefits and/or gifts, subject to refund and exchange policies of participating shops and due to suspected abuses.

- Accumulated bonus points, privileges and/or gifts are not valued for convertible to cash or transferrable to any other person(s). In the event that the customer transfers to a third party, Estella Place shall not take any liability.

- Customers’ account information and privileges will be their own personal property. This information shall not be sold, transferred, or shared with family, friends or third-parties, or used for any commercial purpose.

- Each customer is allowed to own one account only. Estella Place reserves the right to suspend a customer and his/her account if the customer has more than one account has used the same for unauthorized, fraudulent, or illegal activities.

- Accumulated bonus points, privileges and/or gifts will be revoked, modified or canceled according to the exchange/refund policy.

- All complaints or disputes arising out of the terms and conditions of the loyalty program will be settled in accordance with all applicable laws in Vietnam.

- Estella Place reserves the right to amend, suspend or cancel the loyalty program at any time and at Estella Place's sole discretion without prior notice to the customer.

- Members acknowledge and agree that you have read, understood, and consented to these Terms and Conditions and agreed to be bound by them.

T&Cs

Estella Place

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